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MINIMUM STANDARDS

The International Cancer Information Service (ICISG) recognizes that there are different methods of delivering CIS. Quality criteria or minimum standards are expected for all channels of delivery whether by telephone, face to face, video/DVD/audio tapes, text messaging, websites, email, chat rooms etc. ICISG members delivering Cancer Information Services will be invited to share their minimum standards or develop a commitment to creating these in the first three years of ICISG membership (these will be available on the website as part of the membership details).

Minimum standards for service delivery:

•    Sensitive to, and respect the unique needs, values, and culture of the service user.
  
•    Organizations respect the rights of persons to make informed choices in relation to their care.
  
•    Organizations promote and uphold the provision of quality service for all people.
  
•    Organizations provide a confidential and anonymous service.
  
•    Organizations respect and support the patient/doctor/health professional relationship.

Last Updated: 8 January 2008