History of program

When did the program start?

1996

Who helped you start the program?

National Cancer Institute, Cancer Council Victoria

Who have you helped start a CIS?

South Korea, France (2003)

Types of services offered

Information, support, community services

Service delivery

Total number of inquiries in 2006

67,140

Telephone

88%

Email

11%

Face to face, mail, fax

<1%

Languages offered

English, French, multi-lingual translation service 150 languages

Who uses your service (%)

Patient

19%

Family/Friends

23%

Public

42%

Healthcare professional

6%

Others

10%

 Demographics

Female

77%

Male

19%

Unknown

4%

Types of cancer most requested

Breast, lung, colorectal, prostate and cervical cancers.

Most requested  subjects

Support care, treatment, risk reduction, pathology and staging, diagnosis