MEMBER PROFILE

History of program

When did the program start?

1992

Types of services offered

Information, counselling, community resources

Service delivery

Total number of inquiries in 2006

4,000

Telephone

85%

E-mail

15%

Languages offered

Finish, Swedish,  English

Who uses your service (%)

Patient

80%

Family/Friends

15%

Public

3%

Healthcare professional

1%

Others

1%

 Demographics

Female

80%

Male

20%

Most requested  subjects

Diagnosis, treatment, social information, community resources, healthcare