MEMBER PROFILE

 History of program

When did the program start?

1987

Types of services offered

Information, counselling, support, community services.

Service delivery

Total number of inquiries in 2006

10,000

Telephone

9,000

Email/mail

650

Instant messaging

200

Face to face

250

Languages offered

English

Who uses your service (%)

Patient

35%

Family/Friends

30%

Public

25%

Healthcare professional

10%

 Demographics

Female

80%

Male

20%

Types of cancer most requested

Prostate, colorectal, skin, lung, lymphomas

Subject most often requested

Treatment, prognosis, emotional support, risk factors/prevention, referrals