Exploring the preferences, perceptions and satisfaction of people seeking cancer information and support:implications for the Cancer Council Helpline, Australian Journal of Cancer Nursing, 16 (1):20-28
Boltong A, Byrnes M, McKiernan S, Quin N & Chapman K (2015) 

Patient Centered Communications in Cancer Care: The role of the NCI Cancer Information Service
Rosemarie Slevin Perocchia , Julie Keany Hodorowski , Laurie A. Williams,  Julie Kornfeld, Nydia Lassalle Davis, MaryAnn Monroe & Mary Anne Bright – NCI

Discussing sexuality in the clinical setting: The impact of a brief training program for oncology health professionals to enhance communication about sexuality.
Amanda Hordern, Suzanne Hegarty and Georgina Sutherland Cancer Information and Support Services, Michelle Grainger, Victoria White, Centre for Behavioural Research in Cancer, Cancer Council Victoria, Michael Jefford, Centre for Behavioural Research in Cancer, Cancer Council Victoria and Cancer Information and Support Services.

Clinical Trials: What cancer patients need to know. New Initiative in Italy.
ChrisThomsen, Director, Office of Communications, National Center for Complementary and Alternative Medicine, NIH

International Cancer Information Service: A Worldwide Resource:
Creation and replication of the CIS; Inception of the International Cancer Information Service Group, Role of physicians in ICISG Services, International collaboration, The CIS and Research, Implications. J Cancer Educ, 2007:22 S61-S69.
Doreen Akkerman, Mary Anne Bright, Catherine Dickens. David Hill, Michael Jefford, Marion Morra, ChrisThomsen, Anne Vézina.

Provision of information for cancer patients: an appraisal and review
C. Smith, Information & Support Services Manager, Macmillan Cancer Relief, London UK. C. Dickens, Head of information Services, Macmillan Cancer Relief, London UK. S. Edwards, Information & Support Services Manager, Macmillan Cancer Relief, London, UK.

Bridging the information and support gap: evaluation of hospital-based cancer support nurse based service
S. Roberts, J. Freeman, D. Hill, Centre for Behavioural Research in Cancer, Cancer Research Institute, Anti-Cancer Council of Victoria, P. Schofield, Dept. of Haematology & Medical Oncology, Peter MacCallum Cancer Institute, East Melbourne, Victoria, Australi, D. Akkerman, Director, Cancer Information and Support Service, Anti-Cancer Council of VictoriA, A. Rodger, William Buckland Radiotherapy Centre, Alfred Hospital & Monash University, Melbourne, Australia

Collaboration adds value: The experience of the Cancer Information and Support Service, The Cancer Society of New Zealand, Wellington Division
Julie Holt, Cancer Information Nurse, Cancer Information and Support Service, Cancer Society of New Zealand, Wellington Division, New Zealand

Sexuality and Breast Cancer- Addressing the taboo subject
D. Akkerman, A. Horder, Cancer Information and Support Service, Anti-Cancer Council of Victoria, Australia

Improving services for women with breast cancer by establishing the role of breast care nurse in Australia through a tertiary based distance education program
Amanda Hordern, Doreen Akkerma, Cancer Information and Support Service, Anti-Cancer Council of Victoria, Australia

Measuring the performance of telephone information services – A literature review
Rebecca Byers and Sharon Campbell, Centre for Behavioural Research and Program Evaluation, National Cancer Institute of Canada, Anne Vézina, Canadian Cancer Society/National Cancer Institute of Canada